Is one of the most popular and talked about apps in the App Store. In this article, you’ll learn how to install and configure the app, gather and organize notes, and review workflows that include sharing and advanced features. You’ll also learn about and “baby apps” that are fully integrated into it’s functionality. This article will enable you to use Evernote and its integrated apps as effective organizational tools. Installing and Configuring Evernote is free and works on any platform:,. There are two different ways to set up Evernote: On Your Computer.
Import notes using the Evernote file format. If you exported your Evernote note or group of notes using the Evernote file format, open the Notes app on your Mac and then follow these steps: 1) Click File from the menu. 2) Select Import to Notes. 3) Browse for the.enex file in the pop-up window and select it. 4) Click Import. A Mac with OS X 10.11+ (El Capitan). Once your Evernote notes are imported, they’ll sync across all your devices, including PC, iOS and Android, as well as web browsers—for free. To speed up the migration process, it is recommended you have Evernote for Mac installed from the Evernote website.
Evernote Support
Open up your web browser, type in, and then click the green Sign Up tab at the top right of the screen. Follow the instructions. On Your Mobile Devices. Go to the App Store on your iOS, Android, Windows or Blackberry phone/tablet and search for Evernote. Download the app. Also, install the simple drawing app from the family, on both your computer and mobile devices.
On your computers, access and install for Safari, Firefox and/or Chrome. That extension creates an elephant icon in your browsers’ menu bars to create web clippings. When you install Evernote on your device, it asks you if you want to create a new account or sign in to an existing one. If you are new to Evernote, it asks for your e-mail and a password to establish an account.
The app will then ask if you want to save location data along with your notes, allowing you to see where each one was created. After this you’ll see the main menu screen where you can navigate to your notebooks or all of your notes by tapping the appropriate button. Creating Notes Web Clippings – In your computer’s browser, gather websites directly into the appropriate notebook in one action. Web clippings can be initiated from the elephant icon. Text Notes – Make a new note using the plus sign at the top in the mobile or desktop app and start typing. This is a great solution for everyday note-taking. Better yet, you can use built-in dictation on iOS and OS X to create the text note.
All text notes are searchable so that you can quickly find what you’re looking for later. Screen Shots – On your computer, use the Elephant icon on the main menu to add a screen shot or partial screen shot as a note. Take a photo – In the mobile app, tap the paper clip, then camera icon. Tapping the camera icon shows you a “photo” or “document” setting. Use the icon near the bottom center to mark-up a photo if necessary.
Photos can also be added to notes from the Camera Roll using the middle icon. On a computer, you can take a snapshot with the iSight camera using the camera lens icon at the top right of the note. Basically acting as a scanner, the document setting capture words and converts them to searchable text. When I tried the mobile app’s document camera setting on some old recipes the results exceeded my expectations. Because the app uses Optical Character Recognition (OCR), background distractions were removed. Document Camera works best when you capture a half page at a time.
The (unmodified) screen shot on the right is the result of searching all my notes for the word “raisin.” Draw a note – On your mobile device, Open and login using your Evernote account info. Tap the plus sign to make a new note, and then tap “Start with Blank.” From here you can draw anything you want, and the drawing is automatically saved in the Sketch notebook in Evernote. Evernote will convert any hand-written words in your sketches to searchable text, just like the Document Camera feature. The process is automatic and requires an internet connection. On a computer, you can draw a note by clicking the “Mark up” icon. Email a note into – You also can create a note by e-mailing it to a specific address. The address you need to send it to can be accessed in the mobile app by tapping on your name at the top left, then scrolling down and tapping Evernote email address.
On a computer, click on your name at the top left, then choose Account Info. You can use the button provided to add it to your contacts. One way to take advantage of this is asking Siri to send an email to your Evernote. This allows you to create notes hands-free without even having to open the Evernote app. You can also forward an e-mail you have received to your Evernote to store it outside of your email account. To email a note directly to a specific notebook, type “@” followed by the name of the notebook at the end of the subject line.
For example, to forward an email to your “Recipies” notebook, you would format your subject line as: “Kale Mandarin Pumpkin Seed Salad @recipes”. Record an audio note – In the mobile app, create a new note and select the paper clip icon. From here, tap the microphone icon. The elephant icon on the desktop app’s main menu can also make an audio note. Drag files into Evernote – On the computer, click on the elephant icon in the main menu and drag a file to the resulting window as shown above on the right.
Organizing Notes As you enter notes, put them directly into the notebook you want by accessing that notebook, then use the plus sign to make a new note. To move a note – Tap “more” adjacent to the notebook name in the mobile app, then tap the name of the current notebook and choose a different one. Click the “i” icon in the desktop app and choose a notebook. Create Notebooks – If you tap Notebooks in the mobile app, it displays your existing notebooks.
Tap Edit, then New Notebook. Type a name for a new notebook like “Recipes” or “Computer Science 101,” then tap Done. On the desktop version, click Notebooks on the left side of the screen, then the new New Notebook button. Tagging Notes – Tags can be used to categorize and make notes easier to find when searching. Add tags to notes on a mobile device by tapping “more” and typing a new tag or choosing an existing one. For multiple tags, type a comma after each one. On a computer, Click the “i” icon in a note and type in the Tags field.
Searching Notes – Searching notes is extremely effective, even if they were handwritten and captured using the document camera, or drawn using Skitch. You can search all your notes or a specific notebook, or within a note. You can also search using tags. On a mobile device, tap Notes on the main screen to access All Notes. Then tap the magnifying glass at the top, type a word to find and hit Search. To search a specific notebook, access that notebook and do the same thing. To search by tag, tap a tag on the main screen, all notes with that tag are displayed.
On a computer, use the search area at the top right to search notes or notebooks. To search by tags, click in the search field and choose Tags from the Search Options menu. Choose a tag in the field to the right of that and then click the Add button. Sharing Your notes can be accessed from the app on any device, or through the Evernote website. They can be sent to other users via email, SMS or iMessage. You can also publicly share items using Twitter, Facebook and LinkedIn. Notes or entire notebooks can be shared with others even if they aren’t Evernote users.
You can set permissions that allow other users to view or edit your notebooks. There is a difference in how individual notes and notebooks are shared. Notes are sent using mail or messaging or social media.
This allows others to see the contents of the note in the form of a text message or an email, but not edit them directly in your notebook. Notebooks are shared, and the person is invited via e-mail to view or edit the notebook depending on your permissions. To Share a Note – In the mobile app, tap on the share icon at the bottom of the note. Then choose Message, Twitter or Mail.
On a computer, click on the share icon at the top right. Then choose a social network or other method of sharing. Share a Notebook – In the mobile app, tap on the iOS 7 share icon at the bottom of the note. Then tap “Invite Individuals” or “Generate Public Link.” On a computer, mouse over it to see the share icon and click it and you will see the same options. Advanced Features Evernote has some more advanced features that really add to its effectiveness. If you turn on Evernote in Location Services on a mobile device, each note is geo-tagged as you create it. That, in combination with reminder services add another dimension of practical uses.
Locations – Notes created are automatically tagged with their location. Tapping “more” reveals the location and it can be modified if necessary and touching and holding and dragging the pin.
Syncing – Evernote syncs automatically. If you need to sync proactively, tap your name at the top left of the main screen, then tap Sync now. Reminders – At the bottom of every note, there is an alarm clock icon that can be used. Activating a reminder sends you an e-mail on the morning of the event, if allowed. Additionally, it takes advantage of Notification Center and can make Alerts, Sounds, Badge App Icon and Show on Lock Screen.
Sample Workflows Here are some examples of how Evernote and one if it’s “baby apps” could be beneficial: Make a new notebook called “family recipes.” Take out the shoebox of recipes and snap photos of them using the camera icon in Evernote. If cropping or marking them up is necessary, the “baby app” is integrated into Evernote and will handle that. Then, you can easily send the entire family recipe notebook to a sibling using the sharing feature. A property manager could easily track all the units in a building, repairs that are needed, and dates for those repairs using marked up images, locations and reminders. They would receive an e-mail every morning indicating what types of repairs are supposed to be done that day and where they would be done. For students, a notebook in Evernote can be used to keep track of each subject. That electronic notebook can collect web clippings, notes, and photos of the white board in class.
You would then have an electronic notebook for each subject from which you can review, search, or share your notes with other students. Your class notes would also be synced automatically to your computer and other devices, making them easily accessible at any time. For business users, separate folders for each client and project can prove invaluable.
Colleagues could collaborate with you and add or modify notes if given edit privileges. You could also create a searchable reference notebook of solutions to common issues. Accessories and other Evernote Apps My favorite app is Evernote Peek. It creates electronic flash cards on an. This can be especially handy for children as a fun learning method. To do this, create a notebook and add notes. Each note’s subject will be a question, the body becomes an answer.
Install Evernote Peek, and login to your Evernote account. Designed specifically for use with Evernote. Starting at $24.95, they convert your drawings or notes to digital format as you snap them with the document camera. They feature “Evernote ruled” and “Evernote squared” page styles “with dotted lines designed to ensure a clean image when digitally capturing your notebook”.
Each Evernote Smart Notebook comes with 3 months of, which offers a number of additional features. MoleSkine® Notebooks come with Smart Stickers.
When you capture a page with Evernote, the Smart Sticker icons become searchable, digital tags that make it easy to keep your ideas organized and to keep your digital and analog workspaces synced. They are customizable within the app.
Recently, Evernote and also announced Smart Post-it® notes with similar functionality. Other mobile apps in the Evernote family include: – Discover, save and share best restaurants, recipes and experiences. – The most popular drawing and handwriting app for iPad.
– A fun contact management app, nice for people who often get handed business cards. They are all worth checking out, especially Food.
If you are gathering data for work or play, recipes or fashion ideas from the web, tech specs from a whiteboard, or collaborating with a colleague on multiple projects, the impressive Evernote family of apps probably has a workflow that will be effective and enjoyable!
Official Evernote Support on Twitter? I just saw this announcement while viewing an EN Blog: Really???? Do most computer users these days prefer to use Twitter for support?
Personally, I don't get it, but then I'm not a big, or even little, user of Twitter. Maybe I'm missing some benefit of using Twitter for application support? Can anyone edify me?
It would seem to me that whatever effort Evernote is putting into Twitter would be better spent in these forums, answering questions and clarifying features and policies, and following up on BUG reports. Your thoughts? A Twitter-account (if it's not private) and the tweets is searchable on for ex.
So it's a possibility that other can find the issue and hopeful a way to solution. If I follow the account and people use tags it's not so hard, I retweet some tweets with issues I know my followers can have. If someone without Twitter will search this URL is okay easy to view conversations by click on the tweet In my inbox (mention) so I don't have to read all from the other account to find my answer. I use IFTTT and the mention goes to Evernote. I have use Twitter in six years.
And had have conversations with my ISP, bank, landlord and many more. Twitter is one way. Facebook, forum, e-mail, chat are other. How do you get notified when Evernote, or someone else has responded to your specific issue, or an issue you would like to follow?
Those questions would be kind of redundant if one were an avid twitter user. It's part and parcel of the twitter game. Twitter is simply another avenue to reach out to Evernote. It matters little whether one can search/ find tweets (although it can be done). The one plus that twitter has is that it is predominantly real-time. And there's the thing about it being a public forum where more likely than not Evernote would need to respond to complaints in this social-media game. It also benefits them to have people reach out and for people in general to see timely responses.
It benefits Evernote massively to have more of a buzz on twitter. So this works both ways. How do you get notified when Evernote, or someone else has responded to your specific issue, or an issue you would like to follow? Those questions would be kind of redundant if one were an avid twitter user. It's part and parcel of the twitter game. Frank, you may be right (since I don't know how to best use Twitter), but I have to wonder if your statement is correct. I do lots of Google searches, including those about Evernote, and I don't remember Twitter posts ever appearing in the search results.
OTOH, I see lots of posts from these Evernote forums. There are many, many Evernote issues that don't affect me, and I don't care about, particularly those concerning platforms I don't use (Android, Win8.1, etc.) I do not want to have to wade through a bunch of 240 char posts every day hoping to find one this is of interest to me. For topics of interest to me, I have setup subscriptions in various forums (not just Evernote) so that I will get an email notification if someone makes a new post, or replies to an existing one. IMO, this is far, far more efficient than scanning/searching Twitter. Twitter is about real-time (sort of) communication.
It's not so much whether one can find stuff. It's a different dynamic. That is exactly my point. IMO, that makes it a very poor platform for providing any type of complicated technical support, especially where you are limited to 240 characters per post. Twitter is, IMO, much better suited to responding to 'How To' questions, where a link can be provided to a KB article.
Of course, IMO, from Evernote's perspective, I suspect it is all about marketing, giving the appearance of support for all users, and capturing the social media crowd. Then there's also this: you can lead a horse to water but you can't make it drink. If one is not into twitter, then no amount of discussion is going to make sense. False premise. Other than being cool, being a fad, every technology tool has to stand on its own merits, regardless of media hype. It's not about 'leading a horse to water', it about leading him to salt water and expecting him to drink it just because 'everyone else' is doing so. I have continually adapted to, and made good use of, new technologies over the years.
But I have learned to 'look before I leap'. I welcome and embrace new technologies that are useful and help improve my workflow.
I am usually on the leading edge, and even occasionally on the 'bleeding edge' if circumstances dictate it. Actually, that's why I started this thread. I thought perhaps I had missed something about Twitter, and wanted to see how others would use it for Evernote support. FWIW, I have tested Twitter several times and have never seen the benefit from a business perspective, other than marketing.
Of course, I also have never used my smartphone to text my friends hundreds of times a day.but I was also asking for feedback from others on how Twitter could be use for support. The first thing that comes to mind is that, on Evernote's part, it's in part an accountability/ reputation thing. Tweets cannot go unanswered and keep piling up. It's an open invitation to complain, suggest, etc. So Evernote has to give timely responses. The other thing I think of is that it's not so much about individualized, detailed tech support.
Not practical on Twitter. I'm thinking more of the generic stuff that one can get a link or a short answer to. It's an attention-getter, first and foremost. One could also, most likely, post a support ticket number to expedite action on Evernote's part. If they say they'll look into it, they most likely will.
More detailed responses could go directly to email. There's the dynamic of twitter being a live, dynamic feed of what is currently happening. I see this as a positive thing when it comes to bugs. If there are hundreds of tweets on any given day about, say, the iOS camera feature crashing or whatever.
One has the sense that you are not alone. You can either get vocal and chip in. Or you could take it that it's not an issue unique to yourself. On twitter you have volume. Potentially many more people weighing in than on the Evernote forums. A composite of recent tweets in the feed would give a decent picture of what's happening. Twitter is not so much about what happened recently or at any time in the past (although it is all searchable).
It is more a thermometer of what is happening now, today. It's often a hit-and-run dynamic. Never static. The landscape never stays the same. I see a lot of value in twitter (on both ends). It may even just cut down on overhead in other customer service avenues.
But, for sure, it is not quite the same as a live online chat or a detailed email reply. It is by no means a substitute. And for those who reach out on twitter - they know the inherent limitations. Yet it has its use cases which cannot be replicated quite the same on other platforms.
If you take a look at the @evernotehelps feed, you'll see a fair amount of interesting interaction. It should pick up more in coming days. If you take a look at the profile, you'll notice that, unlike most big corporations, it is actually possible to message Evernote direct and perhaps send them email addresses, ticket numbers, etc. They also give a link to where one can submit a support ticket.
So for many people, this is like a portal to support, with the added plus of being able to message direct and/ or tweet publicly. I think it's an admirable thing to invite any form of support via twitter. Simply because there's the risk of inviting a lot of negative tweets when things go pear-shaped.
@Frank, or anyone: Help me (and others) get started using Twitter for Evernote support. Maybe this would be of interest to other forum users who don't use Twitter regularly.
How do I use Twitter?:. Logon web site and tweet only when I have an issue?. Logon daily just to see if there is anything of interest?.
Can I get email notification when a topic of interest is tweeted? All of the above, depending on your need and how much time you have on hand Then there are platforms like 'Mention' and TweetDeck, HootSuite, etc, etc, that really take things up a couple of notches.
You can get notifications related to multiple parameters you set up to filter keywords, topics, etc. One can keep track of all incoming tweets that fit your criteria and scroll through the tweets until you've seen them all. Pretty much like the Evernote forum.
Keep in mind that twitter is not limited to twitter. There are many 3rd-party apps that go way beyond. It is something that one can really delve into for promotion, interaction.
And also to glean information. Incredibly powerful. It's like this whole other ecosystem that one might liken to a secret society if one is not a Twitterer.
Except that it's not a secret. It's a whole other addictive world that one can plunge into and get as obsessed as you wish. But there is no hall of fame, since everything changes quicker than one would want. It's really for opportunists. And you can join or leave this ongoing rat race whenever you want. It's Internet grandstanding. Providing support on Twitter is not a bad idea.
It makes your responsiveness to user travails very public: 'Look how helpful we are!' However, it should be an add-on, not a company's primary support strategy. Definitely shouldn't be implemented as an either/or propisition.
As pointed out earlier in the thread, it ignores building a library of searchable support solutions. Lots of people use Twitter Search for all kinds of clever things (including myself) - searching for support answers is rarely the motivation. Providing support on Twitter and neglecting your own branded and hosted support forums? I can't think of a quicker way to obilterate Lifetime Customer Value. It shows Evernote is prioritizing New User Acquisistions over long-term user experience.
Providing support on Twitter and neglecting your own branded and hosted support forums? It shows Evernote is prioritizing New User Acquisistions over long-term user experience. 1. There hasn't been a shift in focus.
Twitter support is as 'additional' as Evernote socks are. Some people use them and benefit from them, some people don't. Although the former is quite contiguous to their overall support effort. 2. Quite the opposite. Evernote's model is: ' If they stay, they'll pay'.
They count on converting an established base of long-term users to Plus and Premium. There is no prioritization with the official Twitter support. It just adds variety. Think about why you yourself use twitter. Is this your primary means of communication in whatever it is that you do?
There is no prioritization with the official Twitter support. It just adds variety. Think about why you yourself use twitter. Is this your primary means of communication in whatever it is that you do?
Frank, I don't think we actually know this. Evernote does NOT officially use these forums as a support tool. Sometimes an Evernote employee responds to a post here, but clearly not always. It is often stated that this is a 'users forum' as opposed to an official EN support forum. Whereas, Evernote has announced that their Twitter account is an 'official' support tool.
That is hugely different. @evernotehelps points directly to where you should go to open a support ticket. For miscellaneous issues, Basic Evernote users are directed from the support site directly to the Evernote forums. In the forums, many power users have support ticket links in their taglines. This all points towards the support site and back a full circle.
As far as I can see, there has been no scaling back in customer service that we had before the official announcement of an official twitter support platform a couple of days ago. What would any scaling back actually look like anyways? Whatever avenue they promote/ push, the other avenues will still be there.
That leaves us with a choice. Those who have twitter accounts may want to explore that means to an end on occasion. I am convinced that it's simply a viable and beneficial alternative for Evernote to bring an extra vehicle into their repertoire. A positive side effect, if you will, is that it creates a little extra buzz on Twitter. I see it as more of a promotional thing than a mass support initiative. Getting back to the dynamic of twitter itself. Ask anyone who harnesses twitter for whatever purpose.
And they'll all tell you that Evernote should have capitalized on what Twitter had to offer in terms of another customer support facet many moons ago - independent of whether it is an effective support platform or not. I just think Evernote is using twitter to branch out a tad more, not unlike most corporations out there. There's no direct restructuring of Evernote support.
It's a branching out. In the post that @gbarry pinned: 'Announcing another way to communicate with us: @Evernotehelps over Twitter' '.So over the past year + we’ve been quietly providing support over social media, honing our processes and incrementally expanding coverage.' This is nothing new. It just wasn't promoted all that much before.
One final thing - twitter is an excellent way to tune in on useful info. Evernote does a great job with their frequent blog posts and tips. Incredibly prolific. I'd venture to say that many people who visit these forums looking for help have not yet subscribed to email updates from Evernote's blog. If they had, many would find that those posts rehash useful little tips again and again in various little combos and how-to's. And the thing is that now if you follow the @evernotehelps twitter feed, it's an additional way to get the same links to the same posts one is not subscribed to via email notifications. And that, in turn, most definitely cuts down on the need for customer support to some degree.
Most of the good stuff I know about Evernote came directly from those blog posts. People can make the choice based on their needs. In my opinion, here is what I see as the key differences.
If the Evernote twitter fast-response continues, I would expect to see the Evernote forum activity slow down. More newbies and free users will use Twitter to get access to an Evernote Support human being. Seems one might want to use chat over twitter if premium? Just wondering. Once again, it all depends on whether one is a twitter aficionado. Any twitter users here?
Plus, the chat people don't send you updates and useful info. Neither can one gauge whether your issue is a common occurrence (your chat isn't publicly visible). You have to go through all the pleasantries too. The best thing would be to try it out (if you're a twitter user, that is).
But then again, twitter users who reach out on twitter already know the dynamic. I don't think Evernote is trying to get people to open twitter accounts.
In essence they're saying, 'If any twitter users out there find it useful, we're there too'. Hypothesizing about twitter support if one is not a twitter user is like trying to imagine the benefit of WhatsApp over email never having even downloaded the app. Twitter exists. It fills a whole big fat niche in itself. It's there to use if one wishes.
Two thoughts - on the 'twitter only works on weekdays' point - a direct message to @Evernotehelps (by putting that word in the tweet) means that it will be in Evernote's inbox like an incoming email, ready to be answered in its turn. And while I agree that if you get a quick response via Twitter more people will use that route, I don't necessarily see that stopping forum entries; -you try explaining a tech fault in 125 chars or less! (That's 140-'@Evernotehelps'.) I've already been suggesting that folks explain their issues - with pics if necessary - on the forums, then tweet the thread URL to @ENH. I'm part of a mildly crazy network of independent operators who mix Facebook, Twitter and Website activity to keep everyone in several regional loops, and once you get over the initial shock it does actually work quite well.